Now showing items 1-2 of 2

  • Critical upward feedback in organisations: processes, problems and implications for communication management. 

    Tourish, Dennis; Robson, Paul (MCB UP Ltd. http://dx.doi.org/10.1108/13632540410807628, 2003)
    TOURISH, D. and ROBSON, P., 2003. Critical upward feedback in organisations: processes, problems and implications for communication management. Journal of Communication Management, 8 (2), pp. 150-167
    Given that staff-management relationships are a core concern for communication management, upward feedback is emerging as a key theme in the literature. However, it is most often associated with upward appraisal. This ...
  • Sensemaking and distortion of critical upward communication in organizations. 

    Tourish, Dennis; Robson, Paul (Blackwell http://dx.doi.org/10.1111/j.1467-6486.2006.00608.x, 2006-06)
    TOURISH, D. and ROBSON, P., 2006. Sensemaking and distortion of critical upward communication in organizations. Journal of Management Studies, 43 (4), pp. 711-730
    Most research into feedback has focused on communication from managers to nonmanagerial staff. To a lesser extent, it has more recently addressed upward and 360 degree appraisal systems. In contrast, the role of informal ...