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  • Sensemaking and distortion of critical upward communication in organizations. 

    Tourish, Dennis; Robson, Paul (Blackwell http://dx.doi.org/10.1111/j.1467-6486.2006.00608.x, 2006-06)
    TOURISH, D. and ROBSON, P., 2006. Sensemaking and distortion of critical upward communication in organizations. Journal of Management Studies, 43 (4), pp. 711-730
    Most research into feedback has focused on communication from managers to nonmanagerial staff. To a lesser extent, it has more recently addressed upward and 360 degree appraisal systems. In contrast, the role of informal ...