Now showing items 3-7 of 7

  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/dubaiproceedings2017.pdf, 2016-12-12)
    SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. In Proceedings of Dubai international conference for advanced research in business (ICARB 2016), 12-13 Dec 2016, Al Badaa, Dubai. Al Badaa: ICARB [online], 2, pages 4-16. Available from: http://www.intlafr.com/dubaiproceedings2017.pdf
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...
  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/vol1no1-2017.pdf, 2017-01-26)
    SHEDID, M. and RUSSELL, K. 2017. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. International journal of advanced research in business [online], 1(1), pages 2-14. Available from: http://www.intlafr.com/vol1no1-2017.pdf.
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...
  • Globalising employee engagement: myths and reality; a Middle East perspective. 

    Elewa, Tamer F. (Robert Gordon University Department of Management., 2013-04)
    The purpose of this research was to investigate if selected cultural and national aspects had an effect on employee engagement drivers. Another aim was to find out if applying global engagement tools in different cultures ...
  • Post-experience MBAs: The transition back into the workplace for FT students. 

    Sutherland, Bill J.; Russell, Ken; Scott, Allan (Quality Assurance Agency for Higher Education (QAA) http://enhancementthemes.ac.uk/pages/docdetail/docs/paper/post-experience-mbas-the-transition-back-into-the-workplace-for-ft-students, 2015-06)
    SUTHERLAND, W., RUSSELL, K. and SCOTT, A., 2015. Post-experience MBAs: The transition back into the workplace for FT students. In: International Conference on Enhancement and Innovation in Higher Education. [online] 9-11 June 2015. Glasgow: Quality Assurance Agency for Higher Education. Pp. 693-702. Available from: http://enhancementthemes.ac.uk/conference/conference-resources/full-papers-(individual) [Accessed 09 July 2015]
    Full-time students undertaking a MBA experience a number of transitions, most notably from work to study and study to work. Consideration of effective transition strategies may offer insight into improving course structure, ...
  • Technology innovation management in the Nigerian banking industry: integrating stakeholders’ perspectives, an exploration of strategy and policy implications. 

    Sokari, Ibukun Esther (Robert Gordon University Aberdeen Business School, 2017-06-01)
    SOKARI, I.E. 2017. Technology innovation management in the Nigerian banking industry: integrating stakeholders’ perspectives, an exploration of strategy and policy implications. Robert Gordon University, PhD thesis.
    Technology innovation is one of the defining attributes of the 21st century. The banking sector amongst other key sectors has embraced the use of new technologies to offer electronic banking (e-banking) services. E-banking ...