Now showing items 1-2 of 2

  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/uaeconf.html, 2016-12-12)
    SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. In Proceedings of Dubai international conference for advanced research in business (ICARB 2016), 2, 12-13 Dec 2016, Al Badaa, Dubai.
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...
  • Visitor narratives: researching and illuminating actual destination experience. 

    Guthrie, Cathy; Anderson, Alistair R. (Emerald http://dx.doi.org/10.1108/13522751011032575, 2010)
    GUTHRIE, C. and ANDERSON, A. R., 2010. Visitor narratives: researching and illuminating actual destination experience. Qualitative Market Research: an International Journal, 13 (2), pp. 110-129.
    Purpose: This paper argues that whilst destination benchmarking and visitor surveys seek to measure the visitor experience, they privilege the destination manager or researcher rather than taking the visitor’s viewpoint. ...