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  • Communication audits: building world class communication systems. 

    Tourish, Dennis; Hargie, Owen (Routledge, 2004)
    TOURISH, D. and HARGIE, O., 2004. Communication audits: building world class communication systems. In: S. OLIVER, ed. Handbook of corporate communication and public relations: pure and applied. London: Routledge.pp.131-144
    Effective internal communication is a vital pre-requisite for the functioning of all organisations. Yet it is a commonplace that communication is poor in most. Employees complain that they neither know nor understand ...