Now showing items 1-2 of 2

  • The communication consequences of downsizing trust, loyalty and commitment. 

    Tourish, Dennis; Hargie, Owen (Routledge, 2004)
    TOURISH, D. and HARGIE, O., 2004. The communication consequences of downsizing trust, loyalty and commitment. In: D. TOURISH and O. HARGIE, eds. Key issues in organizational communication. London: Routledge. pp. 17-36
    What does the future hold for the theory and practice of management? What role, if any, is there for organisational communication in these deliberations? Exactly which aspects of communication contribute centrally to the ...
  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/uaeconf.html, 2016-12-12)
    SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. In Proceedings of Dubai international conference for advanced research in business (ICARB 2016), 2, 12-13 Dec 2016, Al Badaa, Dubai.
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...