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  • Critical upward feedback in organisations: processes, problems and implications for communication management. 

    Tourish, Dennis; Robson, Paul (MCB UP Ltd. http://dx.doi.org/10.1108/13632540410807628, 2003)
    TOURISH, D. and ROBSON, P., 2003. Critical upward feedback in organisations: processes, problems and implications for communication management. Journal of Communication Management, 8 (2), pp. 150-167
    Given that staff-management relationships are a core concern for communication management, upward feedback is emerging as a key theme in the literature. However, it is most often associated with upward appraisal. This ...