Now showing items 1-4 of 4

  • Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. 

    Bremner, Pauline Ann Mary; Freathy, Paul (EAERCD, 2001-06-27)
    BREMNER, P.A.M. and FREATHY, P. 2001. Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. Presented at the 11th international European association for education and research in commercial distribution conference (EAERCD), 27-29 June 2001, Tilburg, Netherlands.
    This paper examines the mismatch between consumer and retailer perceptions of customer service and its potential impact on customer satisfaction. Having examined the main influences and themes from primary research this ...
  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/dubaiproceedings2017.pdf, 2016-12-12)
    SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. In Proceedings of Dubai international conference for advanced research in business (ICARB 2016), 12-13 Dec 2016, Al Badaa, Dubai. Al Badaa: ICARB [online], 2, pages 4-16. Available from: http://www.intlafr.com/dubaiproceedings2017.pdf
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...
  • Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. 

    Shedid, Maha; Russell, Ken (ICARB http://www.intlafr.com/vol1no1-2017.pdf, 2017-01-26)
    SHEDID, M. and RUSSELL, K. 2017. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. International journal of advanced research in business [online], 1(1), pages 2-14. Available from: http://www.intlafr.com/vol1no1-2017.pdf.
    This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in ...
  • Visitor narratives: researching and illuminating actual destination experience. 

    Guthrie, Cathy; Anderson, Alistair R. (Emerald http://dx.doi.org/10.1108/13522751011032575, 2010)
    GUTHRIE, C. and ANDERSON, A. R., 2010. Visitor narratives: researching and illuminating actual destination experience. Qualitative Market Research: an International Journal, 13 (2), pp. 110-129.
    Purpose: This paper argues that whilst destination benchmarking and visitor surveys seek to measure the visitor experience, they privilege the destination manager or researcher rather than taking the visitor’s viewpoint. ...