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  • Critical upward communication: ten commandments for improving strategy and decision making. 

    Tourish, Dennis (Elsevier http://dx.doi.org/10.1016/j.lrp.2005.05.001, 2005-10)
    TOURISH, D., 2005. Critical upward communication: ten commandments for improving strategy and decision making. Long Range Planning, 38 (5), pp. 485-503
    Critical upward communication improves decision making in organisations. Without it, senior management teams become out of touch with the mood of their people, and underestimate or miss emerging problems in their marketplace. ...