What have we learned so far? The development and application of an organisational learning narrative.
Burnett, Simon M.
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BURNETT, S., GRINNALL, A. and WILLIAMS, D., 2015. What have we learned so far? The development and application of an organisational learning narrative. Knowledge Management Research & Practice, 13 (2), pp. 160-167.
The use of narratives and stories has been growing in popularity in the field of knowledge management. Narratives may be used as useful vehicles for several knowledge-based activities within organisational (and other) contexts. These include acquiring and sharing knowledge in the form of personal experiences; the storage of explicit knowledge; and significantly, the development of personal knowledge and understanding through the use of narratives for sense-making. This paper presents research into the development and application of a method for the construction of a ‘learning narrative’: an organisational narrative developed for the specific purpose of sharing experiential knowledge. The paper presents a rationale for the use of narratives within knowledge management; details a methodological approach for the development of learning narratives; and highlights a number of benefits of the use of learning narratives, notably their use in sustaining and enhancing the quality of project-based work.