A structured model for performance assessment in property management.
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KISHK, M., POLLOCK, R. and ATTA, J., 2005. A structured model for performance assessment in property management. Journal of Financial Management of Property and Construction, 10(3), pp. 159-169
There has been a dearth of material on property performance to aid property management practices. Besides, there is a seeming lack of structured processes for carrying out the performance measurement of properties. Basic characteristics of an effective performance assessment in property managements are identified and the framework for a generic model is outlined. The framework is built around key processes of performance measurement and property management tasks. These processes are then set out into steps for better understanding and applicability of the model to actual property management practices. Some unique features of the model include consideration of clients and tenants requirements, integration of the functions of property management in the model and the inclusion of a property and resource database to aid storage and retrieval of information.