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dc.contributor.authorTourish, Dennis
dc.contributor.authorPaulsen, Neil
dc.contributor.authorHobman, Elizabeth
dc.contributor.authorBordia, Prashant
dc.date.accessioned2008-07-08T14:14:49Z
dc.date.available2008-07-08T14:14:49Z
dc.date.issued2004-05
dc.identifier.citationTOURISH, D., PAULSEN, N., HOBMAN, E., and BORDIA, P., 2004. The downsides of downsizing: communication processes and information needs in the aftermath of a workforce reduction strategy. Management Communication Quarterly, 17 (4), pp 485-516en
dc.identifier.issn0893-3189en
dc.identifier.issn1552-6798en
dc.identifier.urihttp://hdl.handle.net/10059/193
dc.description.abstractCommunication is a major factor in determining the efficacy of organizational change. In particular, practitioner oriented literature has recommended the extensive use of communication tools to mediate the negative effects of downsizing. This study explored the impact of downsizing on levels of uncertainty, coworker and management trust, and communicative effectiveness in a health care organization (HCO) downsizing over a twoyear period from 660 staff to 350 staff. Self-report data were obtained from employees who were staying (survivors), and from those who were being laid off (victims), and from employees with and without managerial responsibilities. Results indicated that downsizing had a similar impact on the amount of trust that survivors and victims had for management. However, victims reported feeling lower levels of trust towards their colleagues compared to survivors. Contrary to expectations, survivors and victims reported similar perceptions of job and organizational uncertainty, and similar levels of information received about changes. Employees with no management responsibilities and middle managers both reported lower scores than senior managers on all aspects of information received. Implications for practice and the management of the communication process are discussed.en
dc.format.extent214472 bytes
dc.format.mimetypeapplication/pdf
dc.language.isoenen
dc.publisherSageen
dc.rightsCopyright © 2004 by SAGE Publications. The final, definitive version of the article is available at http://online.sagepub.com/.en
dc.subjectCommunication consequences of downsizingen
dc.subjectUncertaintyen
dc.subjectTrusten
dc.titleThe downsides of downsizing: communication processes and information needs in the aftermath of a workforce reduction strategyen
dc.typeJournal articlesen
dc.publisher.urihttp://dx.doi.org/10.1177/0893318903262241en


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