Exploring the benefits of user surveys.
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MARCELLA, R. and BAXTER, G. 2003. Exploring the benefits of user surveys. Presented at the 12th European Information Association: surviving EU information: strategies for skills for sucess annual conference, 31 March - 1 April 2003, Cambridge, UK.
This conference paper discussed the methodologies that might be used in investigating citizens' European information needs. In so doing, the authors shared their own experiences of using large-scale surveys, interviews, focus groups and observation in exploring the European, citizenship and parliamentary information needs of the UK public.