Embedding knowledge transfer to increase productivity in school nursing.
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FORKUO, A.K. 2017. Embedding knowledge transfer to increase productivity in school nursing. British journal of school of nursing [online], 12(10), pages 480-484. Available from: https://doi.org/10.12968/bjsn.2017.12.10.480
This article is a discussion paper aimed at school nursing leaders and, importantly, nursing managers and academics who are looking for ways to sustain nursing services. With austerity, there is a compelling demand for future NHS services including school nursing to effectively identify, manage, share, and transfer the knowledge externally sourced and internally developed to support productivity improvements. Productivity has been applied liberally in this article by its narrow definition, that is: ratio of outputs (number of school nursing interventions) compared to the inputs used to deliver the intervention (number of school nurses). NHS services have faced productivity challenges, which have resulted in a search for ways to run safely and efficiently. Knowledge assets are abundant in school nursing and reside within interactions with children, young people and their families; policies and procedures; as well as in connected agencies such as education and social care. The turbulence of the austerity measures can make NHS school nursing services' knowledge, experience, and expertise a dominant source of increasing productivity. The service needs to transfer expert knowledge as it seeks to develop efficient application of resources and survive the turbulence. Evidence from businesses in the service sector shows that internal transfer of knowledge and expertise across teams leads to increased productivity. Considering that this has been possible within the service sector, knowledge transfer may provide a key to unleashing productivity potential in NHS school nursing service. Central to this debate to lift school nursing productivity is a need to understand the drivers of productivity and recognising that other factors like investment also impact on productivity. This is an economy-wide issue, however, the school nursing service itself can have a unique impact on this debate.