Risk information recommendation for engineering workers.
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MARTIN, K., LIRET, A., WIRATUNGA, N., OWUSU, G. and KERN, M. 2018. Risk information recommendation for engineering workers. In Bramer, M. and PETRIDIS, M. (eds.) Artificial intelligence xxxv: proceedings of the 38th British Computer Society's specialist group on artificial intelligence (SGAI) annual international artificial intelligence conference (AI-2018), 11-13 December 2018, Cambridge, UK. Lecture notes in artificial intelligence, 11311. Cham: Springer [online], pages 311-325. Available from: https://doi.org/10.1007/978-3-030-04191-5_27
Within any sufficiently expertise-reliant and work-driven domain there is a requirement to understand the similarities between specific work tasks. Though mechanisms to develop similarity models for these areas do exist, in practice they have been criticised within various domains by experts who feel that the output is not indicative of their viewpoint. In field service provision for telecommunication organisations, it can be particularly challenging to understand task similarity from the perspective of an expert engineer. With that in mind, this paper demonstrates a similarity model developed from text recorded by engineer’s themselves to develop a metric directly indicative of expert opinion. We evaluate several methods of learning text representations on a classification task developed from engineers' notes. Furthermore, we introduce a means to make use of the complex and multi-faceted aspect of the notes to recommend additional information to support engineers in the field.