Recent Submissions

  • Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. 

    Bremner, Pauline Ann Mary; Freathy, Paul (EAERCD, 2001-06-27)
    BREMNER, P.A.M. and FREATHY, P. 2001. Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. Presented at the 11th international European association for education and research in commercial distribution conference (EAERCD), 27-29 June 2001, Tilburg, Netherlands.
    This paper examines the mismatch between consumer and retailer perceptions of customer service and its potential impact on customer satisfaction. Having examined the main influences and themes from primary research this ...
  • Online branding of the offline experience: the importance of corporate branding for experiential events. 

    Stewart, Christina; Davis, Andrew (ACADEMY OF MARKETING, 2016-07-04)
    STEWART, C. and DAVIS, A. 2016. Online branding of the offline experience: the importance of corporate branding for experiential events. Presented at the 49th Academy of Marketing conference (AM2016): Radical marketing, 4-7 July 2016, Newcastle, UK. Newcastle: Academy of Marketing, paper number 435.
    In a recent survey, European music festivals organisers confirmed a lack of available headliners and increasing cost of headline acts were two of the immediate challenges facing the European music festival industry (IQ ...
  • Impulse shopping in convenience stores does gender make a difference? 

    Bremner, Pauline Ann Mary; Hamilton, Morag; McLennan, Kirsty (EIRASS, 2006-07-09)
    BREMNER, P.A.M., HAMILTON, M. and MCLENNAN, K. 2006. Impulse shopping in convenience stores does gender make a difference? In the Proceedings of the 12th European Institute of Retailing and Service Studies (EIRASS): recent advances in retailing and services sciences, 9-12 July 2006, Budapest, Hungary.
    The paper explores the phenomenon of impulse purchasing, which accounts for a growing proportion of total retail spend. The study investigates whether males and females act differently in respect of impulse purchasing. ...
  • Invisible enemies, wars without winners: when 'khaki elections' fail. 

    Morrison, James (Bournemouth University. Centre for the Study of Journalism, Culture and Community http://www.electionanalysis.uk/uk-election-analysis-2017/section-4-parties-and-the-campaign/invisible-enemies-wars-without-winners-when-khaki-elections-fail/, 2017-06-19)
    MORRISON, J. 2017. Invisible enemies, wars without winners: when 'khaki elections' fail. In Thorsen, E., Jackson, D. and Lilleker, D. (eds.) UK election analysis 2017: media, voters and the campaign; early reflections from leading academics [online]. Poole: Bournemouth University Centre for the study of journalism, culture and community, page 86. Available from: http://bit.ly/UKElectionAnalysis2017_Thorsen-Jackson-and-Lilleker_v1
    This article argues that, in the aftermath of the Manchester and London terror attacks, a concerted attempt was made by Theresa May and her senior ministers to re-frame the coming contest as a 'khaki election', which ...
  • Latest 'Essential Public Affairs' sees huge changes. 

    Morrison, James (Hold the Front Page http://www.holdthefrontpage.co.uk/2017/news/james-morrison-huge-changes-in-the-latest-essential-public-affairs-for-journalists/, 2017-04-04)
    MORRISON, J. 2017. Latest 'Essential Public Affairs' sees huge changes. [online]. 04 April 2017. Available from: http://www.holdthefrontpage.co.uk/2017/news/james-morrison-huge-changes-in-the-latest-essential-public-affairs-for-journalists/
    This blog post summarises the changes to the fifth edition of "Essential Public Affairs for Journalists" by James Morrison.
  • Authors using social media: layers of identity and the online author community. 

    Laing, Audrey Frances (Springer https://doi.org/10.1007/s12109-017-9524-5, 2017-06-29)
    LAING, A. 2017. Authors using social media: layers of identity and the online author community. Publishing research quarterly [online], 33(3), pages 254-267. Available from: https://doi.org/10.1007/s12109-017-9524-5
    This article offers an analysis of the impact of professional social-media engagement upon authors. Authors primarily use Facebook, Twitter and there is growing use of Pinterest. Authors use social-media platforms primarily ...
  • From fourth year to the outside world: are we making our fashion graduates 'work ready' - are their skills transferable into the workplace? 

    Bremner, Pauline Ann Mary (Quality Assurance Agency for Higher Education, 2017-06-06)
    BREMNER, P.A.M. 2017. From fourth year to the outside world: are we making our fashion graduates 'work ready' - are their skills transferable into the workplace? Presented at the 3rd International enhancement in higher education conference: inspiring excellence, transforming the student experience, 6-8 June 2017, Glasgow, UK.
    An honours year of any degree performs a valuable platform in enhancing the relevant skills sets, aiding the students to become more ‘work ready’. These skill sets take into account the Quality Assurance Agency for Higher ...
  • The Scottish suffragettes and the press. 

    Pedersen, Sarah (Palgrave Macmillan https://doi.org/10.1057/978-1-137-53834-5_1, 2017-07-02)
    PEDERSEN, S. 2017. The Scottish suffragettes and the press. London: Palgrave Macmillan [online], chapter 1, pages 1-19. Available from: https://doi.org/10.1057/978-1-137-53834-5_1
    The file associated with this record contains only the first chapter - the full book is available for purchase from the publisher's website. This work approaches the Scottish women's suffrage campaign from the point of ...
  • Social media: a force for inclusion. 

    Brown, Alyson; MacLure, Katie; Addison, Brian; Pedersen, Sarah; Stewart, Derek C.; Andrews, J. (ESCP http://www.escpweb.org/previous-symposia-workshops, 2016-10-05)
    BROWN, A., MACLURE, K., ADDISON, B., PEDERSON, S., STEWART, D. and ANDREWS, J. 2016. Social media: a force for inclusion. Presented at the 45th ESCP-NSF international symposium on clinical pharmacy: clinical pharmacy tackling inequalities and access to health care, 5 -7 October 2016, Oslo, Norway.
    The migration of modern social networks to the internet has facilitated the transition of traditional pharmacy networks online. The ubiquitous nature of social media (SoMe) combined with merging of personal and professional ...
  • Fixed Term Parliaments Act. 

    Morrison, James (OUP, 2017-05-31)
    MORRISON, J. 2017. Fixed Term Parliaments Act. [online]. 31 May 2017. Available from: https://blog.oup.com/2017/05/fixed-term-parliaments-act/
    Was there ever a more hollow and impotent piece of legislation than the UK's Fixed Term Parliaments Act? Trumpeted by the Conservative-led coalition as a way of stopping opportunist prime ministers ever again calling snap ...
  • Where, when, why: academic authorship in the UK. 

    Pedersen, Sarah (University of Toronto Press http://www.utpjournals.press/loi/jsp, 1998-04-30)
    PEDERSEN, S. 1998. Where, when, why: academic authorship in the UK. Journal of scholarly publishing, 29(3), pages 154-166.
    This article offers a snapshot of the status of and pressures on the academic author in the UK at the end of the twentieth century. The Research Assessment Exercise of 1996 and the Report of the Inquiry into Higher Education, ...
  • It wasn't me, it was my 'festival me': the effect of event stimuli on attendee identity formation. 

    Davis, Andrew (Elsevier https://doi.org/10.1016/j.tourman.2017.03.007, 2017-03-23)
    DAVIS, A. 2017. It wasn't me, it was my 'festival me': the effect of event stimuli on attendee identity formation. Tourism management [online], 61, pages 484-500. Available from: https://doi.org/10.1016/j.tourman.2017.03.007
    Consumption of tourism activities plays a symbolic role in the formation of individual and group identity. However, research into specific tourism contexts is unequal, with live music and festival events often overlooked. ...
  • "The appy for a happy pappy": expectant fatherhood and pregnancy apps. 

    Thomas, Gareth M.; Lupton, Deborah; Pedersen, Sarah (Taylor and Francis https://doi.org/10.1080/09589236.2017.1301813, 2017-03-16)
    THOMAS, G.M., LUPTON, D. and PEDERSEN, S. 2017. "The appy for a happy pappy": expectant fatherhood and pregnancy apps. Journal of gender studies [online], Latest Articles. Available from: https://doi.org/10.1080/09589236.2017.1301813.
    Many mobile software applications (‘apps’) related to pregnancy have been developed for the global market, yet little research has explored how expectant or new fathers are represented in such technologies. Drawing on a ...
  • Suffragettes and the Scottish press during the First World War. 

    Pedersen, Sarah (Taylor and Francis https://doi.org/10.1080/09612025.2017.1292620, 2017-02-22)
    PEDERSEN, S. 2016. Suffragettes and the Scottish press during the First World War. Women's history review [online], Latest Articles. Available from: https://doi.org/10.1080/09612025.2017.1292620.
    This article analyses the coverage of the suffrage movement in Scottish newspapers during the First World War. Suspension of militant action and a re-focus on women’s war work did not mean the complete disappearance of ...
  • What influences ethnic entrepreneurs' decision to start-up: some evidence from Aberdeen, Scotland. 

    Ullah, Farid; Rahman, Md. Zillur; Smith, Robert; Beloucif, Ahmed (Emerald https://doi.org/10.1108/JSBED-12-2015-0182, 2016-11-21)
    ULLAH, F., RAHMAN, M.Z., SMITH, R. and BELOUCIF, A. 2016. What influences ethnic entrepreneurs' decision to start-up: some evidence from Aberdeen, Scotland. Journal of small business and enterprise development [online], 23(4), pages 1081-1103. Available from: https://doi.org/10.1108/JSBED-12-2015-0182.
    Purpose - The purpose of this paper is to explore some key factors that influences ethnic entrepreneur's decision in starting-up a new business in Aberdeen, Scotland. Design/methodology/approach - The authors set out to ...
  • The European Union and other international institutions. 

    Morrison, James
    MORRISON, J. 2017. The European Union and other international institutions. In Morrison, J. Essential public affairs for journalists. 5th ed. Cary, NC: OUP Higher Education, chapter 9, pages 271-299.
    Essential Public Affairs for Journalists is the definitive handbook for journalism students and practising journalists. It guides readers through the constitutional framework and the governing institutions of the United ...
  • The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. 

    Omoge, Akinyemi Paul (Robert Gordon University Aberdeen Business School. Department of Communication, Marketing and Media, 2016-06)
    OMOGE, A.P. 2016. The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. Robert Gordon University, PhD thesis.
    Ample evidence from the literature suggests that in recent years, banks have been heavily investing in customer relationship management (CRM) systems. The reasons for this are traced to banks' emergent need to gain and ...
  • What is citizen journalism? A critical analysis from the perspective of the South Asian Association for Regional Co-operation. 

    Rai, Nareshchandra (Robert Gordon University Aberdeen Business School, School of Communication, Marketing and Media, 2016-12-31)
    RAI, N. 2016. What is citizen journalism? A critical analysis from the perspective of the South Asian Association for Regional Co-operation. Robert Gordon University, PhD thesis.
    With the rise of internet literacy across the world, men and women on the street are increasingly participating in the news media more than ever before. Early speculations about the influence of citizen journalism imbued ...
  • Spin, smoke-filled rooms, and the decline of council reporting by British local newspapers: the slow demise of town hall transparency. 

    Morrison, James (Peter Lang https://doi.org/10.3726/978-3-0353-0150-2, 2011-06-16)
    MORRISON, J. 2011. Spin, smoke-filled rooms, and the decline of council reporting by British local newspapers: the slow demise of town hall transparency. In Charles, A. and Stewart, G. The end of journalism. Oxford: Peter Lang [online], pages 193-210. Available from: http://dx.doi.org/10.3726/978-3-0353-0150-2
    If there is one realm of public life in which the provincial press has long justified the mantle 'fourth estate' it is in fulfilling its time-honoured role as principal scrutinizer (and critic) of local government. For ...
  • Claims-makers versus counter claims-makers: new sites of civic conflict in the construction and contestation of moral panic narratives through online newspaper discussion-threads. 

    Morrison, James (Routledge https://www.routledge.com/The-Media-Political-Participation-and-Empowerment/Scullion-Gerodimos-Jackson-Lilleker/p/book/9780415633499, 2013-04-16)
    MORRISON, J. 2013. Claims-makers versus counter claims-makers: new sites of civic conflict in the construction and contestation of moral panic narratives through online newspaper discussion-threads. In Scullion, R., Gerodimos, R., Jackson, D. and Lilleker, D. The media, political participation and empowerment. Abingdon, UK: Routledge [online], pages 142-157. Available from: https://www.routledge.com/The-Media-Political-Participation-and-Empowerment/Scullion-Gerodimos-Jackson-Lilleker/p/book/9780415633499
    Technological, cultural and economic forces are transforming political communication, posing challenges and opportunities for politicians and media organisations, while at the same time many governments and civil society ...

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