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Title: Old-fashioned or enlightened?: small retailers’ practices in e-procurement.
Authors: Connon, Neil G.
Donaldson, Bill
Anderson, Alistair R.
Keywords: SMEs
small and medium-sized enterprises
Technology acceptance model
Modified TAM
Small firm strategy
Small retailers
Internet marketing
Purchasing effectiveness
Purchasing efficiency
Firm size
Technology driven procurement
Issue Date: 2012
Publisher: Inderscience
Citation: CONNON, N., DONALDSON, B. and ANDERSON, A. R., 2012. Old-fashioned or enlightened?: small retailers’ practices in e-procurement. International Journal of Technology Marketing, 7 (1), pp. 47-62.
Abstract: The paper considers how and why SME retailers use the internet in their procurement processes. Examining retailers' views and reasons, we relate these to existing technology acceptance models, employing a qualitative approach. Although our respondents accepted the pervasion of internet marketing, they believed that a more personalised approach to purchasing was necessary to maintain their competitive advantage. For them, effectiveness in purchasing took priority over efficiency. We argue that this view and the consequent actions were a result of the size of the firm and the nature of the products they sold. Our sample size prevents us from generalising. However, we argue that large scale surveys may miss the nuances of decision-making and that the unique character of SMEs may imply that conventional models of technology acceptance need to be modified to take account of these characteristics. Our findings challenge the assumption that one size theoretically fits all in technology driven procurement.
ISSN: 1741-878X
Appears in Collections:Journal articles (Communication, Marketing & Media)

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